Refund policy

Because our products are beverages intended for consumption, we do not accept returns of products that have been opened, used, partially consumed, or have damaged packaging.

Returns or refunds are only possible if:

• the customer received the wrong product;

• the product arrived damaged;

• the product has a defect or quality issue;

• there was an error with the order on our side.

If an issue occurs, please contact us within 24 hours of receiving your order and include your order number, along with photos of the product and packaging.

We do not accept returns of opened beverage packages, partially consumed products, or products returned due to personal taste preference.

Refunds are issued only after the issue has been reviewed and confirmed by us. Any approved refund will be made to the same payment method used for the original purchase.

This policy does not limit the customer’s statutory rights.